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Product warranty terms
For all branded products, the manufacturer assumes through your agency the warranty of your product. You can go directly to the authorized service of the manufacturer or send us the defective product and wait for the opinion to be made within a reasonable time. By purchasing any kind, beyond the manufacturer's warranty, we provide you with an additional guarantee of immediate replacement in the case of DOA (Dead On Arrival) or a defective product, after the relevant opinion of any repairer recognized by the manufacturer.
The warranty automatically expires in the following cases:
1. When the product is tampered with by
unauthorized from manufacter person .
2. When the damage is due to poor wiring, accident, drop, vibration, exposure to extreme temperatures, humidity or liquid discharge.
3. When the product is subjected to physical or
4. When the construction number, badges, serial number have been altered, removed or destroyed.
5. Where the product is used in a manner not defined by the construction specifications or in an environment unpredictable to the manufacturer.
6. When the problem is due to programs or software (eg viruses, custom firmware, etc.) that alter the operating features of the device.
7. When the manufacturer's maintenance procedures
are not followed.
8. No warranty or warranty is offered for damage caused by incorrect installation or use.
9. No warranty or guarantee of protection for third-party products, software and upgrades is provided.
The DOA warranty is provided for up to 7 days from the date of purchase of the product under the following conditions:
The product must be returned by the customer within 7 days of the date
of receipt, with the full packaging and must be accompanied by the legal
2. The failure to operate the product must be due to a manufacturer's fault and not to damage caused by misuse of the product, such as, but not limited to, failure, operation outside the manufacturer's specifications, interference by unauthorized technicians etc.
The procedure to be followed explicitly in such cases is as follows:
1. Send the product to Marknet.gr at your own expense, having disabled lock codes if it is a device. If it is an iPhone, the "find my iPhone" service should be turned off.
2. Marknet.gr informs the technical department about damage checking and verification. If it is found by the official service that the damage is due to a manufacturer's fault and not to the fault of the user, we proceed to replacement of the product and reimbursement of any shipping costs.
If there is insufficient stock to replace the DOA product, Marknet.gr is required, in consultation with the customer, to replace the product with another proprietary or higher technical specification or to refund the original purchase price, including any transport costs, to the customer.
It is good for your best service to contact before sending, with our e-mail service at firstname.lastname@example.org or by phone at 2651030019
Defective products as a result of incorrect user handling
We can not approve the replacement or refund for products that have been damaged due to misuse. In this case, we return the product.
If you want, we can arrange for the product to be repaired at the expense of the buyer upon consultation and confirmation of repair costs.
The product is stored in Marknet.gr warehouse for up to 30 days, after 30 days is available on the market.
Defective products that are being tested by the Service at the Service
Our Service Partners will contact you by phone or e-mail to ask for more information to help with the problem. If we are unable to contact you, we will keep the product for a maximum of 30 days and then place it on the market.
Caution: If the repair is not covered by the warranty (misuse, accident, collision, etc.), you will be charged for transportation costs. If the product is in good condition and is working properly, we will refund it and pay for shipping costs.
Loss of data
1. Before delivering a product either for repair or before using any technical service, in any case, the customer must make back-up copies of any data and delete any confidential or personal information.
2. In case of hard drive damage and / or any other storage media Marknet . gr is required to replace the defective material, which automatically means loss of stored files and software without Marknet . gr be responsible for them.
3. The customer is solely responsible for the security and storage of his data, as well as for his reset and reinstallation at any time and for any reason and cause. Marknet . gr will not be responsible for retrieving and re-installing programs or data other than those originally installed during the manufacturing of the product.
4. Marknet . gr ( data , records, programs) on magnetic, optical or optical media, as well as for any direct, indirect, additive or incidental damage resulting from their loss. Storage and storage of data is the sole responsibility of the customer.
Loss of shipping parcels
If you do not receive the products within the delivery time specified by the responsible service, please contact our customer service department.
You will be informed of the shipping time of the product and if its delivery is pending, we will make sure that the package is located.
If it has been 7 days since the parcel has been shipped and you have not yet received it, we will replace it and give you the order to be shipped to you without your own charge.
* The warranty does not cover the headset charger as well as the battery of the device. (Unless otherwise specified by the manufacturer)
** The warranty does not cover shipping and shipping costs for repair and / or replacement of the product to and from our company.