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Right of Withdrawal

Right of Withdrawal


You are entitled to withdraw from this agreement within 14 calendar days without giving any explanation. The withdrawal period expires 14 calendar days from the day after the day you received the product.


Cases of sale contracts


a) In the case of a sales contract that you have acquired or a third party other than the carrier and indicated by you, it acquired the physical possession of the goods.

b) In the case of a contract involving many goods ordered by the consumer with an order and delivered separately: "You acquired or a third party other than the carrier and indicated by you acquired the physical possession of the last good.

c) In the case of a contract relating to the supply of a multi-part or multi-part item: "You acquired or a third party other than the carrier and indicated by you has acquired the physical possession of the last lot or the last piece.


In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from this agreement with a clear statement (eg letter to be sent by post, fax or e-mail). You can use the attached withdrawal form template without it being mandatory.


Model of withdrawal form


Fill in and return this form only if you wish to withdraw from the contract.

To: marknet.gr

info@marknet.gr

Poukevil 6 Ioannina 45444

Tel.: 26510 30019

 

Costumer Information

I hereby declare that I am withdrawing from the contract of sale of the following goods:

When was ordered on: (date) ………………….................................................................................

and received on: (date) …..……….................................................................................................

Order or Proof Number # …………..............................................................................................

Name/Surname ………...................…………………………………….........................................................

Address ........................…………………………………………………………......................…...................

Mobile phone ……………………………………………………………………...........................................

Landline phone …………………………………………………………………......................…..................

Email …………………………………………………………………………………………...............................


Signature

 

Only if this form is communicated on paper

Date……………………………………...............…

 

In order to comply with the withdrawal period, it is sufficient to send a statement on the exercise of the right of withdrawal before the withdrawal period expires. The consumer must send back the goods or deliver them to us without undue delay and in any case within 14 calendar days of the day that he declared to us that he is withdrawing from this contract. The deadline is deemed to have been met if you send the goods back before the end of the 14-day period after they have been received by us.

 

Charges

 

The consumer will be charged with the direct cost of returning the goods

 

All of the following conditions must apply fora full refund


Return with the product proof of purchase.

The product must be returned to us 14 days after receipt by the consumer.

Do not open the packaging of the product at all.

Do not use the product at all.

Do not damage or tear or "injure" the product packaging. Do not use the product at all.

The product is not a special order (from a special-purpose stock), a personalized product or a voucher item.

The consumer bears responsibility only for any reduction in the value of the goods resulting from handling which was not necessary to determine the nature, characteristics and operation of the goods.

 

Decrease in the value of returned products occurs in the following cases


If product packaging has been opened.

If the product has been used in any way.

The product is a special order (from stock specific requirement), personalized product, vouchers.

If the product and its accessories carry the smallest abrasion, scratch or abrasion or moisture or breakage.

If the protective membrane on the screen is removed.

If the product accessories (charges, batteries, handsfree, memory cards, data cables) have been used.

If it is a mobile phone or TABLET, calls (incoming and outgoing) must not be made.

If it is a mobile phone or TABLET, SMS (inbox & outbox) should not be sent.

If it is a mobile phone or a TABLET or a computer must not be connected to an email account.

If they have been added or connected to other peripheral components or any software that originally has the product has been added.

If its serial number (imei) is logged in or registered in the database of the respective manufacturer.

 

Items not returned


Any species after 14 days from the date of receipt.

Any item that misses the serial number or imei.

Software programs that have been opened.

Personalized or personalized or specially ordered items for you.

Waterproof products that have entered the water.

Consumable items that have been opened.

There is no proof of purchase.

 

We retain the right to refuse a return if

 

There are indications that the product has been used.

There are indications that the product is damaged.

The product was returned incomplete.

 

25%  rebooooking costs

 

We will accept returns of products with a 25% reduction in value if the product has been opened or damaged.

 

Various notes

 

The consumer is obligated to pay for shipping the product & be insured for damage or loss until he arrives at us.

The refund will be 14 days from receipt of the product from us.

The refund will be made using the original purchase method, e.g. credit card with which the order was made.

If the order is paid upon receipt by you with a "cash on delivery" then the refund will be made to a bank account in the name of the ordering consumer.

You should not pick up a product that has been damaged by its packaging or shipping package (carton).

You must tell us within 2 days & no later if there is any type or accessory missing.

 

Consequences of withdrawal

 

If you withdraw from this agreement, we will refund all of the money received from you, excluding delivery costs due to your own choice to use a delivery method other than the cheapest standard delivery method we offer, without unwarranted delay and in any case within 14 calendar days of the day on which we will inform you of your decision to withdraw from this agreement. We will execute the refund above using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such a refund. We are entitled to delay the refund until we receive the goods back or until the consumer provides evidence that he has sent the goods back, whichever is the earlier.

 

How to return

 

1) Fill out the withdrawal form & send it to us.

2) We will email you the acceptance of your withdrawal.

3) Wrap & pack (so it's safe to carry it the way you choose) the product you do not want.